Customer Success:
Larking Gowen

Larking Gowen is a local, independent firm providing accountancy and business advisory services across East Anglia. Its 12-person payroll bureau serves more than 800 clients, with each team member managing their own portfolio of payrolls matched to their level of expertise.  

Before adopting Paycircle, the bureau relied on legacy, non-cloud-based software that required a heavily manual approach. FPS and EPS submissions, pension uploads, payslip distribution, and year-end processing all demanded hands-on intervention and multiple layers of checking. Software updates had to be installed locally, creating bottlenecks and delays that made year end a particularly stressful period.  

The team wanted a modern, cloud-based platform that could automate routine tasks, reduce administrative overhead, and give them the capacity to focus on higher-value, specialist payroll work for their clients.  

After reviewing the market, Larking Gowen chose Access Paycircle for its automation capabilities, intuitive interface, and bureau-specific features. Key considerations included the ability to auto-run payrolls for nil submissions and standard clients, automated HMRC submissions, and secure report distribution - all designed to reduce the manual burden on the team and also reduce risk.  

Dannielle and her team were also attracted to Paycircle's cloud-based architecture, which removed the need for local software installations and updates, and its collaborative workflow tools for managing client portfolios.  

Automation that saves time and money  

Paycircle's auto-run feature handles nil submissions and standard payrolls. This directly reduces processing time and cost, with the savings passed on to clients. Automatic FPS and EPS submissions to HMRC have also reduced the manual checking processes that previously consumed the team's time.  

A smoother year end  

Year-end processing, once a source of significant stress, is now far simpler. With cloud-based updates applied automatically, there is no waiting for local installations and no risk of delays holding up submissions. The team now approaches year end with confidence rather than concern.  

Stronger compliance and security 

Paycircle's auto-send reports feature has been particularly valuable for reducing GDPR and compliance risk. Payslips and reports are delivered automatically to the correct contacts via the system, removing the possibility of picking up the wrong file, forgetting password protection, or sending sensitive information to the wrong person.  

Time to grow and specialise  

By removing the administrative burden of manual processing, Paycircle has freed up the team to focus on developing their specialist payroll skills and improving the quality of service they deliver to clients. Team members can now spend their time on added-value work rather than repetitive tasks the system handles automatically.  

Client-facing collaboration  

For clients who want direct access, Paycircle's portal and workflow features provide a user-friendly experience. Clients appreciate the reporting, the interface, and the ability to interact with their payroll data on their own terms. For clients who prefer not to log in, the auto-send functionality ensures they still receive everything they need securely by email.