Customer Success:
Shaw Gibbs

Before Paycircle, Shaw Gibbs used multiple payroll platforms, payment methods and pension arrangements. While effective locally, this limited cross-office cover, increased complexity and added software cost. 

The challenge was to preserve local expertise and client relationships while creating a more secure, scalable and joined-up payroll service. 

“When I joined, we had established payroll teams across different offices, each with their own systems, processes, payment methods and pension arrangements. The opportunity was to bring that expertise together under the Shaw Gibbs payroll brand and build a consistent bureau model. The teams’ positive attitude and willingness to learn turned a complex change into a shared success.”  

Christina Holloway, Head of Payroll 

Paycircle was selected because it supported Shaw Gibbs’ operational, compliance and growth objectives, while offering the trusted partnership and responsive support needed to maintain high-quality client service. 

Its cloud-based platform enabled colleagues across multiple offices to work from one secure system, improving continuity and reducing manual data transfers. 

“What particularly drew us to Paycircle was the fact that everything is exchanged within one area. Clients upload, we process the payroll, and clients and employees collect their reports. There is no manual intervention in sending data to clients, and that was extremely important to us.”  

Christina Holloway